MY ORDERS

If you want to quickly and smoothly order anything from our site, first log in to your customer account via Log in which you can find in the top right of our home page on a computer. On mobile, click on "My Account" in the menu to the top left. Then you can browse our site in search of that rare gem.

  • 1 | Bingo, you've found the piece of your dreams! Select your size directly and click on "Add to basket".
  • 2 | Then go to your basket to confirm it.
  • If you have a promo code, you can now add it in the "Promo code" box and then click on OK.  
  • 3 | Once you have confirmed it, enter your preferred delivery method as well as your address and proceed to payment.
  • We accept the following payment methods: Visa Blue Card, MasterCard, Maestro, American Express and Paypal.

No tax refunds for pieces purchased online.

Once your order has been confirmed, you will receive an order confirmation email at the email address you provided. You will also be informed of your order despatch and any delivery incidents.

If you want to track this at any point, go to your « My account », space in the « My orders » section or in the section Track my order. You can also print your invoices and reprint your return label from this space.

Got any questions about your parcel delivery? Then take a look at the Delivery section of our FAQ!

Frequently asked questions

How do your promo codes work?

Enter promo codes directly in your basket, in the "Promo code" box. Then click "OK", and your code will get automatically applied to the eligible pieces in the current offer.

Please note: goodies offers are always dependent on available stocks. You can see all the conditions of the current offer on our home page or via the link opposite "Offer conditions".

If your promo code doesn't work, please contact customer service by phone on +33 153 006 315 (service and call are free) or by email via our contact form.

Est-ce que ma commande a bien été prise en compte ?

Dès que votre commande est validée, vous recevrez un email de confirmation de commande pour vous en notifier quelques minutes après votre achat. Attention, il peut arriver que notre email se glisse dans vos courriers indésirables.
Si vous n'avez pas reçu cet email le lendemain de votre commande, n'hésitez pas à contacter nos conseillers au 0 800 08 31 98 (Service et appel gratuits) ou par mail via notre formulaire de contact. Nous serons ravis de vous indiquer le statut de votre commande !

How do I cancel my order?

Once confirmed, you can no longer change your order. However, we do offer you the option of cancelling it within 15 minutes of confirming it!
To do so:
- Go to the « My orders », section or the « My account » space or section of the « Track my order »
- As long as the "Cancel my order" button is visible, then you can still cancel.
- Click on the button and choose the reason for cancelling it and then confirm.
- You will get a cancellation confirmation email and you will be credited with the money from your order.

If the button is no longer available, please either refuse the parcel at the time of delivery, or return it to us using the prepaid label that came in your parcel.
Once your parcel has been returned to the stock in our warehouse, you will automatically get your refund within 7 days. If you have any questions, don't hesitate to contact our Customer Service.

When will my favourite piece be back in stock?

Stock is added regularly for the current collection (depending on the specific item). Watch out though, because this does not happen very often during sales!

We therefore suggest that you subscribe to our waiting lists. As soon as the item is available again in the chosen size, you will receive an email alert!
As soon as the item is available again in the chosen size, you will get an alert email!

Can I buy an item tax free?

We are sorry but we don't offer tax-free shopping on our online store.

My order

Not sure about your order status?

Contact us

From Monday to Friday: 9am to 5pm
Saturday: 10am to 5pm

By phone :
+33 153 006 315
(Service and free calls)

By email :
By sending a message via our form

Online :
with an advisor