DELIVERY

Find all the information about your delivery now

Your delivery

The Claudie Pierlot online store offers 3 methods of delivery:

  • colissimo- Standard delivery. The average delivery lead time is 48 to 72 hours depending on the destination. Deliveries take place Monday through Friday, between 8:00 am and 7:00 pm. Free Standard delivery.
  • colissimoCollection point delivery , within 48 to 72 hours, free.
  • colissimoExpress delivery with Chronopost. Your package is delivered by post to your address within 24 to 48 hours, excluding weekends and holidays. Deliveries take place Monday through Friday.

Good news: All orders placed before 1 p.m. are dispatched the same day!

*At times of increased sales activity, it may take longer and certain delivery methods may not be available. The delivery timeframe starts once your order is dispatched.
Home deliveries are Monday to Friday, excluding bank holidays.

TRACK YOUR PARCEL

As soon as your order is transferred to our courier, you can track your parcel via:

  • - Your customer space in the My orders section
  • - The Track my order space on our site, by entering your order number, your email address and the delivery postcode
  • - The link in your shipping confirmation email

If you are away at the time of delivery, the courier will leave a delivery slip so you can collect your item from your post office.

If your parcel is being delivered to one of our stores, you have the option of collecting it within 14 days. The list of our eligible stores is available here.

Frequently asked questions

Where is my order?

Not sure where your parcel is? Go to the My orders section of your Claudie Pierlot account or the Track my order page if you do not have an account. Once you have logged in or after entering your order details, you can easily track your parcel.

Where can I have it delivered?

The delivery area of be.claudiepierlot.com covers Belgium. If you live elsewhere in Europe, go to the bottom of the page where you can easily change the country of delivery!

I gave the wrong delivery address, what should I do?

As soon as you notice it is the wrong delivery address, contact our customer service by phone on +33 153 006 315 (service and call are free). We will make every effort to try and change your delivery address and forward the new delivery information to the courier.

Psst : We've given you the option of entering several delivery addresses in your Claudie Pierlot account. So when you place your order, you only have to select the address to which you want the order to be delivered!

I didn't get my order even though it is marked as delivered, what should I do?

If you chose standard delivery or delivery to your door, please first check with your neighbours or your building's caretaker.
If your parcel hasn't been located, contact customer service by phone on +33 153 006 315 (service and call are free) or by email via our contact form.

IIf you chose delivery to a collection point or to a store, please check with them first directly!

There is an error with my parcel, what should I do?

We are sincerely sorry that there was an error with your parcel. We always take a lot of care with your parcels and want to improve our processes, so we perform multiple checks when we process these.
However, if you have encountered an issue, you have 30 days from the date of receipt to return your order to us. Once we receive your returned item back at our warehouse, you will be refunded within 7 days. Feel free to check the Returns and exchanges section if you want to know more about the methods!

If you have exceeded the 30-day period, or if you have a question, please contact customer service by phone on +33 153 006 315 (service and call are free) or via our contact form !
NB : Unfortunately you cannot exchange an item with our warehouse.

My order is late

Sometimes our delivery providers encounter logistical problems, causing a delay in the delivery of your order. Don't worry, we'll find a solution together!
Contact our customer service by phone on +33 153 006 315 (service and call are free) or by email via our contact form.

What if I am not there at the time of delivery?

If you aren't there for a delivery, you will receive an email from the courier about rescheduling it or opting for collection from a collection point or the post office.
Vous pourrez ainsi la retirer à votre convenance.
Without an answer from you, your parcel will be returned to our warehouse and then we will contact you about shipping your order again or refunding you.

There is a quality issue with the item I received, what should I do?

If you notice an issue with your item in the 30 days after you received it, please send it back to us using the prepaid label included with your parcel.
Remember to include your delivery slip as well as the reason for your return in your return parcel. Once our logistics team has confirmed that your item has returned to us, we will send your refund directly to the bank account you used for the purchase. Generally, refunds take 48 hours (7 days at most) depending on interbank delays.

If 30 days have already passed, please contact our customer service so you can settle on a solution together. We need the following details to help us process your request as best as possible:
- Your contact details
- Your order number
- Name of the item in question
- Photos of the problem
Our teams are available by phone on +33 153 006 315 (service and call are free) from Monday to Friday from 9 a.m. to 5 p.m. and Saturdays from 10 a.m. to 5 p.m. or by email via our contact form.

NB : Unfortunately you cannot exchange an item with our warehouse.

My order

Not sure about your order status?

Contact us

From Monday to Friday: 9am to 5pm
Saturday: 10am to 5pm

By phone :
+33 153 006 315
(Service and free calls)

By email :
By sending a message via our form

Online :
with an advisor